Returns + Exchanges

Returns

We will gladly accept non-personalized merchandise returns or exchanges within 14 days of you receiving your order. Gift cards are non-returnable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us before returning your item(s).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, check your bank first, it may take some time before your refund is officially posted.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Eligible non-personalized items may be exchanged within 14 days of delivery. Items must be unused, in their original condition and in their original packaging. Please contact us before sending an item back so we can confirm eligibility and provide instructions.

Personalized items are not eligible for standard returns or exchanges.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us so we can review the issue and help resolve it. This applies to both personalized and non-personalized products.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

The customer is responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.