Frequently Asked Questions

Have questions about our personalized baby blankets, custom name blankets or other personalized gifts? Find helpful information about personalization, design changes, processing, shipping, returns, gift messages and product care. If your question is not answered below, please contact us. We try to respond to all emails within 24 business hours.

How do I personalize a baby blanket?

Choose your preferred blanket design and complete the personalization options shown on the product page. Carefully check the spelling of the baby’s name and review all selected colors, sizes and design options before placing your order.

Can I request changes to a design?

Yes! We can accommodate many customization requests at no additional charge, including certain color and design changes. Available changes depend on the product and artwork. Add your request to your cart’s order notes before checkout, or contact us before ordering if you’re unsure whether a change is possible. Visit our Customization Requests page for instructions on requesting colors and mockups.

Can I see a preview before my order is produced?

Yes. If you would like to receive a mockup, request one in your order notes. Please watch your email after ordering and check your spam or junk folder if you have not received a message from us.

Production may be delayed while we wait for your approval or response.

What sizes are available?

Available sizes depend on the product and blanket style. Review the size options and measurements on the individual product page before placing your order.

How quickly will my order ship?

Most products are printed to order in the United States and are ready to ship within 2–5 business days. In-stock products generally ship within two business days.

Shipping time begins after production and varies according to the delivery method and destination selected at checkout.

Can I rush my personalized baby blanket?

Rush processing may be available for an additional fee. Visit our Rush Service page for current options and availability. Rush service shortens production time but does not replace or upgrade the shipping method selected at checkout.

Do you offer free shipping?

Yes. U.S. orders of $75 or more qualify for free shipping. International shipping costs are calculated during checkout.

Where will my order ship from?

Caiden Designs is based in the United States, and our orders ship from within the U.S.

My tracking says delivered, but I cannot find my order. What should I do?

Occasionally, a carrier may scan a package as delivered before it arrives. Please allow two additional business days, check around the delivery location and ask other members of your household.

If the package still has not arrived, contact the carrier or your local post office and then contact us for additional assistance.

Can I change or cancel my order?

We begin processing personalized orders quickly, so we cannot guarantee changes or cancellations after an order has been placed. If you notice an error, contact us immediately. We will try to help if production has not started, but changes cannot be guaranteed.

What is your return policy?

Because personalized products are made especially for you, they are not eligible for standard returns or exchanges.

Unused, non-personalized merchandise may be returned or exchanged within 14 days of delivery, subject to our complete Returns and Exchanges policy. Please contact us before returning an item.

If your order arrives damaged, defective or incorrect, contact us so we can help resolve the issue.

Can I add a gift message to my order?

Yes. Enter your message in the Gift Message field during checkout, and we will include it with your package.

How do I care for my personalized blanket?

Care instructions vary by product and material. Follow the instructions included with your item or visit our Care Instructions page. Following the correct washing and drying directions will help preserve the softness, colors and personalized design.

Do you offer promotional codes?

Yes. Join our email list to receive news about current promotions, new personalized baby blankets and upcoming product releases.

Only one promotional code may be used per order unless otherwise stated.

Do you offer wholesale pricing?

If you are a retailer interested in carrying Caiden Designs products, please contact us for wholesale information.

What payment methods do you accept?

We accept PayPal, Apple Pay and major credit cards. Payments made by eCheck through PayPal must clear before an order can be fulfilled.

Still Have Questions?

We are happy to help with questions about personalized baby blankets, customization, existing orders or any of our nursery products.

Contact Caiden Designs